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It can be a struggle to manage change in the office and encourage user adoption after implementing a new HR Software. While it is essential for managers and HR experts to be available to help workers operate self-service portals and to answer questions, training or hiring “super users” can efficiently help to facilitate user adoption and made the substitution easier.
- Providing More Specific Worker Training:
Even after the most intensive and well-thought out HR Software roll out, workers are bound to need a little more help when it comes to actually using the system to perform daily tasks. Users can help to give additional on the spot training for workers on the day the system goes live.
- Handling the “Silly” Questions:
Workers are often embarrassed to ask questions of managers or HR experts when using a new HR Software for fear of looking silly or asking somewhat that was covered in class that they may have missed. Since users are on the same level as workers, workers usually feel a little more relaxed asking users “silly” questions. Having somebody on the same level to look to for guidance can make workers feel a whole lot more comfortable with a new system.
- Fixing Simple Problems Quickly:
Since users are enormously familiar with both the HR Software and the business processes, users are an ace in the hole when it derives to solving simple-and sometimes even more complex-problems. Although not all problems are fixable on the spot, users can assist to weed out and correct the problems that are.
- Helping to Recognize Training or System Needs:
After hearing the same request, question, or criticism several times, a user can help a manager to spot trends that specify either a need for further training or a need for a system change.
- Rallying Employee Support for the System:
Last but not least, users can assist to rally employee support for a new HR Software. When workers continually encounter problems, followed up by flustered managers that are trying to assist a large number of employees, a new system can rapidly lose support. Since users understand the system and have a more wide-ranging insight on how the system will be helpful once it has been accepted completely, users can boost enthusiasm among workers, which can be highly favorable to user adoption.
